Duration : 40 Hours

Overall on
 Assemble components based on customer requirements
 Install, configure and maintain devices, PCs and software for end users
 Understand the basics of networking and security/forensics
 Properly and safely diagnose, resolve and document common hardware and software issues
 Apply troubleshooting skills
 Provide appropriate customer support
 Understand the basics of virtualization, desktop imaging, and deployment

Domain
1.0 Hardware
2.0 Networking
3.0 Mobile Devices
4.0 Hardware & Network Troubleshooting